We are mistake-makers. It is part of being human. Every day, more accurately, every hour, we err. Whether in areas of judgment, precision, or skill…individuals forget to read an entire report, they overlook a deadline, or rush to the next task without first checking their calendar. In short, we are error-ridden folk. This we have in common.
The difference lies in how we handle our mistakes and how we respond to the transgressions of others. Do we write people off, cut them from our life (personally and professionally)? Or in the midst of the heat, do we look for some way to salvage the situation and thereby offer a lifeline to the offender?
As people prone to creating tangled webs of problems (intentionally or not) we have a decision to make. On this barely subconscious level, each person decides whether to offer someone the benefit of the doubt or not. In short mental steps of succession, we’ve already judged and juried another’s transgression or we’ve offered forgiveness.
Depending upon the person who’s harmed us (or our project, objective, feelings or ego), we decide. How we determine to lend some measure of compassion or grace is generally a multifactor proposition. Did we enjoy a good breakfast? Have that second cup of coffee? Was the ride to work uneventful? Did our inbox contain the messages we anticipated? Or none of the above?
Seems petty, doesn’t it? Too often we further compound one mistake by meting out added layers of punishment simply to make a point. People generally feel bad enough after making a problematic issue larger. On a practical scope, dredging up an individual’s shortcomings does nothing to solve the problem. It’s just that it comes so “naturally” to be critical of another’s failings and we’re so good at blaming.
Instead of believing the worst about another person (doesn’t matter much what they did or didn’t do), try extending the benefit of doubt. See how that person responds. Extend trust, both in terms of being able to right the wrong…and by expecting better results for the future. Watch what happens.
Individuals who are aware of their shortcomings are already feeling defensive, on the edge, and ready to do battle…in their minds, it’s “me against the world.” So, a strong offensive stance is required here…offer pardon, grace, and some gesture of confidence in their ability to do better.
The final word on trust…none of us “deserves” it, but there’s no one who doesn’t cherish it and then attempt to live up to another’s higher expectations. It’s a win-win situation for communities, for businesses, and for families.